Privacy Statement

Updated 16th July 2024

This privacy statement covers the use of our website and how we process the personal information of the people who support our work. We’ve included the information that we think you’d like to know about our website, internal record keeping and marketing communications, such as our e-mail newsletter for supporters.

Your privacy is important to us and we are committed to ensuring that your personal information (this means any information that identifies or could identify you) is secure and used and stored in a fair, open and transparent manner.

Should we ask you to provide information by which you can be identified then you can be assured that it will be used in accordance with this privacy statement and current UK data protection legislation. We may update this Privacy Statement from time to time so please check this page regularly to make sure you are happy with any updates.

This version was last updated on 16/07/2024.

If you use one of our services, we will talk to you directly about how we collect and process your information for that service. For more information please speak to your service manager or email dataprotection@benjaminfoundation.co.uk

Who We Are

The Benjamin Foundation

benjaminfoundation.co.uk

Registered Charity Number 1124936
Company Number 3825425

For the purposes of this website, our supporter communications and our related internal record keeping, we are a ‘data controller’ relating to the Data Protection Act 1998 and from 25th May 2018 the EU General Data Protection Regulation 2016/679 (‘Data Protection Law’).  This means that we are responsible for and control the processing of your personal information.

If you would like to further information about our privacy practices, please contact our Data Protection Officer by:

• Writing to The Benjamin Foundation, 23-27 St Andrews St, Norwich, Norfolk, NR2 4TP
• Calling us on 01603 615670
• Emailing to dataprotection@benjaminfoundation.co.uk

What personal data we collect and why we collect it

We collect information from you in the following ways:

• When you interact with us directly: This could be if you register with us for an event, make a donation to us, fundraise for us, support us with gifts in kind or donations, volunteer, apply for a job or otherwise provide us with your personal information. It could also include if you work in professional services who we or our service users engage with. This includes when you phone us, or get in touch through email, post, or in person or access any of the services that we provide.
• When you interact with us through third parties: For example if you fundraise for us through a third party such as Virgin Money Giving, JustGiving and GivePenny or use one of the other third parties that we work with, such as Donr, for text donations, Mailchimp, the email marketing platform that we use for our supporter communications, and event management platform Eventbrite and give your permission for your personal information to be shared with us. We trust Stripe and GoCardless to securely process our individual and regular donations made via The Benjamin Foundation website.
• When you visit our website: Through tools such as Google Analytics, we collect anonymous information which does not identify individual visitors to our website. We gather general information which might include those pages that are visited most often and we use this information to make improvements to our website and to ensure we provide the best service and experience for you. We also use ‘cookies’ to help our site run effectively. Please also see 13. Cookies.
• We may also track which pages you visit when you click on links in marketing emails from us.

The information we collect and why we use it

Personal Information

Personal information we may collect includes details such as your name, date of birth, email address, postal address, telephone number, photographs/film as well as information you provide in communications between us.  You will have given us this information whilst making a donation, registering for an event, or any of the other ways to interact with us.

Why we use this information:

• To process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions. We will collect your credit/debit card details if you are making a purchase on our website. We do not store your card details; all payments via our website are securely passed to our payment processing partners, PayPal and SagePay according to the Payment Card Industry Security Standards.
• To process details of the support you have provided to us, including volunteering or fundraising for us for internal record keeping.
• To provide services that you have requested.
• To update you with important administrative messages about your donation, an event or services you have requested.
• To comply with charity legislation and follow the recommendations of the official regulator of charities, the Charity Commission.
• To keep a record of your relationship with us. We may process personal information to ensure we have a record of your relationship with us on our database and use this for analytical purposes to help us understand our supporters, and to promote support for our charity.
• To understand how you use our website.

We may also use your personal information to contact you about our work and how you can support us (see section 8 on ‘Marketing’ below for further information) or to invite you to participate in surveys or research to help us improve our service to you, for example by inviting you to provide feedback about services or events, but only if you give us your permission to do so.

We keep your personal information secure in line with the Data Protection Bill/General Data Protection Regulations. We only allow authorised staff to access your information we hold when they have a legitimate business need.

Legal basis for using your information

In most cases, we will only use your personal information where we have your permission or because we need to use it in order to fulfil a contract or an obligation.

However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is because there is a legitimate reason for us to do so, for example there may be a direct and appropriate relationship or individuals have a reasonable expectation that their data will be processed. For example if you register for one of our events, we will have a record that you are attending/attended and will contact you to give you the information you need relating to or arising the event, or if you make an online purchase from our website.

Whenever we process your Personal Information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.

Some further examples of where we have a legitimate interest to process your personal information are where we use it for analytical purposes, conducting research to better understand who our supporters are to improve our service, for our legal purposes (for example, dealing with complaints and claims), or for complying with guidance from the Charity Commission and financial reporting.

Marketing Communications

We will only send you our marketing communications if you have agreed to receive these from us. We will only contact you by the method(s) by which you have specified, for example by email or telephone. We will only send you communications about subjects you have told us you want to hear about.

You can update your preferences or unsubscribe from these communications at any time by contacting info@benjaminfoundation.co.uk or clicking the unsubscribe/update your preferences link on our communications.

Sharing your Information

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

The personal information we collect from you will be used by our staff and a small number of approved volunteers so that we can support you or keep a record of the support you provide and your relationship to us.

We may however share your information with our trusted partners and suppliers who work with us or on our behalf to deliver our services, such as Mailchimp for supporter communications and SagePay for our website shop function. The processing of this information is always carried out under our instruction. We make sure that they store data securely, delete it when they no longer need it and never use it for any other purposes. We enter into contracts with these service providers that require them to comply with UK Data Protection Laws and ensure that they have appropriate controls in place to secure your information.

Legal disclosure

We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.

Keeping your information safe

We take the security of your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

However the transmission of information using the internet is not completely secure therefore we cannot guarantee the security of data transmitted to/via our website.

Our website may contain links to other websites. However you should note that we do not have control over any other website therefore we accept no responsibility for the protection and privacy of any information which you provide while visiting other sites and such sites are not governed by this privacy statement.

How long we hold your information for

We hold personal information for as long as is reasonable and necessary, which may be to fulfil statutory obligations (for example, the collection of Gift Aid), to help us understand our supporters and to keep a record of our relationship with you.

We review our practices regularly to ensure we do not hold personal data for longer than it is required.

Your rights

You have the right to choose to restrict the collection or use of your personal information.

If you have previously agreed to us using your personal information to send you marketing communications, such as receiving our supporters e-mail newsletter, you may change your mind and unsubscribe at any time by any of the following:

• Clicking ‘unsubscribe’ in our email newsletter
• By emailing info@benjaminfoundation.co.uk
• Writing to us at The Benjamin Foundation, 23-27 St Andrews St, Norwich NR2 4TP.

We may keep a record to say that you do not wish to hear from us and a date against your basic details so we don’t email you by mistake, but we will delete all other records we use for marketing purposes that we do not have a legal obligation to keep.

If you believe that any information we are holding on you is incorrect or incomplete, or if you have any concerns about how we hold or use your personal information, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect or take the necessary action in line with our data protection policy to safeguard your personal information.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and General Data Protection Regulations 2018. If you would like a copy of the information held on you please write to The Benjamin Foundation, 23-27 St Andrews St, Norwich, Norfolk, NR2 4TP.

You have the right to request to see all the information we hold on you which we will provide within 30 days, free of charge. This is called a Subject Access Request. To do this please email dataprotection@benjaminfoundation.co.uk  If you have additional needs, we will offer you the appropriate support for you to access the information you require.

If you have concerns about how we manage or keep your data, you can contact our Data Protection Officer on dataprotection@benjaminfoundation.co.uk who will work with you on ensuring that we follow our internal processes and address your concerns.

You can report us directly to the Information Commissioner’s Office https://ico.org.uk/ who are the governing body for data protection. They will ask you for our registration numbers:

The Benjamin Foundation Registration Number is Z8712524

Ben’s Social Enterprise Ltd Registration Number is Z3504600

Our website:

We use a third party service, WordPress Content Management System (CMS) to host The Benjamin Foundation website. Our website search function is powered internally by WordPress. Search queries and results are logged anonymously to help us improve our website and search functionality.

If you choose to receive our supporter communications, you can opt in via our website through a widget to our secure Customer Record Management system, Donorfy. We also offer the opportunity for you to contact us through forms on our website to enable you to express your interest in supporting us.  The forms and widget link directly to Donorfy, where store your personal information securely. More information about Donorfy can be found here.

If you prefer not to use these methods to contact us, you can telephone us instead on 01603 615670.

Embedded links:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

For example: We embed a Twitter feed on our website. Twitter has its own privacy policy  https://twitter.com/en/privacy

We also embed ShareThis links in our website. Share this has its own privacy policy: https://www.sharethis.com/privacy/

We also embed Youtube videos into our website, which may use cookies in a different way to how we do. You should review their privacy policy before continuing to access these: https://www.youtube.com/static?template=privacy_guidelines&gl=GB

1. People who feature on our website:

If we wish to use your photograph, film, case study or event on our website prior to publishing it we will seek your explicit permission. We will explain what we will do with your case study, photograph or event and you can tell us where we can and can’t use it.

If you change your mind in the future, you can ask us to remove the information. Please contact info@benjaminfoundation.co.uk and we will remove it within 7 days of your request, sooner if possible. Please note that in the context of printed materials, such as our annual review, it may not be possible to remove your photograph/case study but we will ensure it is not reprinted in the future.

We reserve the right to remove any photo, event, case study or article from our website or social media at any time without prior notice. We will also not use case studies that are older than two years on our website.

1. Cookies

A cookie is a small file of letters and numbers that is downloaded onto your computer when you visit a website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies are used by many websites and can do a number of things, such as remembering your preferences, recording what you have put in a shopping basket, and counting the number of people looking at a website. They let websites recognise your device, so that the sites can work more effectively, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

How do we use cookies?

We use cookies to improve our website for you, for example tools such as Google Analytics help us to measure general information such as the number of new and returning visitors, how many people use our website and how they use it. We do this to make sure our website is meeting users’ needs and to help us understand how we could improve it.

The cookies we use:

On our website, we use Sharethis, which uses one standard first-party cookie.

Our website shop uses WooCommerce. To keep track of cart data, WooCommerce makes use of 3 cookies:

• woocommerce_cart_hash
• woocommerce_items_in_cart
• wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

More information can be found here: https://docs.woocommerce.com/document/woocommerce-cookies/

We embed YouTube videos on our website, which use 3rd party cookies

We also use the standard first-party Google Analytics javascript with no adjustments. The Google Analytics JavaScript libraries use HTTP Cookies to ‘remember’ what a user has done on previous pages/interactions with the website.

Analytical cookies allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. For full information about how Google Analytics uses cookies please see:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

We also use first-party cookies to enable us to track your activity on our website eg the pages of our website that you visit in order to help us with digital promotion (adverts) relating to charitable activities, such as our annual Sleep Out events.

Learn more about cookies:

You can find out how to control and delete cookies in your browser. Please note if you change your cookie preferences our website may not function for you as we would like it to. For further information about cookies please visit www.allaboutcookies.org

1. Social Media

We have Facebook, Twitter, Instagram and YouTube social media accounts.

You should always exercise caution and discretion in deciding what information you disclose on social media. If you contact us via social media please consider the information you share, as these are third party platforms and you should be mindful of their terms and conditions when you registered.

If you message us via these platforms, we may need to pass the details to another department or manager within our organisation in order to deal with your query appropriately. Once we have dealt with your question or concern, we will delete your message.

1. People who email us:

When you email us, whether via our website or otherwise, you need to be aware that this may not be secure and that any emails we send or receive may not be protected in transit, therefore you may wish to limit the information you provide. Should you prefer to contact us by telephone, you can do so by contacting our Head Office on 01603 615670.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

1. Supporter Communications:

If you choose to receive marketing communications from us, this would usually be in the form of our Supporters ‘News at Ben’ email newsletter. However there may be some circumstances where we use other methods to contact you if you give us your permission to do so.

If you give us permission to send you our supporter marketing communications, we will send you information which we think you may find interesting, including events and news from our charity using the email address you have provided. You may opt out of this or change your preferences at any time by clicking the unsubscribe or update your preferences link on email, or by contacting us on 01603 615670 or info@benjaminfoundation.co.uk

We will collect the personal data which you choose to provide us with, which may include your name, address and email address and your preferences about how you would like to be contacted to ensure we act in accordance with your wishes.

We use email marketing platform Mailchimp to deliver our supporters newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our supporters’ newsletter.

We monitor the success of our email marketing communications with supporters by tracking information such as open rates and link clicks. From this, we can see which supporters are engaging with our newsletters and what they are interested in. We only want to send you information which is of interest and this helps us to do just that and shape our future emails to you.

By choosing to receive our supporter communications by email you are agreeing that we can transfer and store your personal identifiable data (such as your name, email address and preferences) outside of the EU to Mailchimp’s United States data centre. Mailchimp are registered as part of the Privacy Shield, which enables the EU to transfer data to the US. We have a Data Protection Addendum in place requiring that, in relation to The Benjamin Foundation’s Mailchimp account, they agree to Data Protection laws in the EEA.

More information about Mailchimp’s Privacy Policy can be found on their website: https://mailchimp.com/legal/privacy/

We use third party event management platform, Eventbrite when organising events. Any personal details that you provide to Eventbrite, such as your name, address, email address or financial information will be transferred outside the EEA to the United States. Eventbrite are ISO27001 compliant in addition to being registered with the US Privacy Shield.

More information about Eventbrite’s Privacy Policy can be found on their website:

https://www.eventbrite.co.uk/security/

Supporters who do not wish to use Eventbrite, can still register for our events by contacting events@benjaminfoundation.co.uk

In order to process donations via text, we use the platform Donr. Their Privacy Statement can be viewed here.

1. Marketing and Fundraising database/CRM of supporter information

For our Marketing and Fundraising purposes, we store personal information on our Customer Relationship Management (CRM) platform managed by a third party, Donorfy. Donorfy is hosted in Microsoft Azure’s secure cloud platform in European data centres in the Republic of Ireland and The Netherlands. Only authorised personnel within Donorfy or their approved partners have access to your data. The Benjamin Foundation restricts access to the information we hold about you to authorised personnel who have legitimate business needs to process your information.

You can read Donorfy’s security policy here https://donorfy.com/security/

We use third party platforms which integrate with Donorfy – Mailchimp and Eventbrite. In order to perform the integration it transfers data from Donorfy’s European Azure Centre in the European Economic Area (EEA) to their servers in the United States.

We will hold information on Donorfy to help us understand and manage our relationships and activity with, for example:

• Supporters
• Donors and Fundraisers
• Charitable Trusts and Foundations
• Event Attendees
• Supporters who have subscribed/unsubscribed to marketing communications

We may also collect and store additional data provided by you to us to help us to cater for your needs. For example if you have a disability, book onto one of our events and require some additional support.

WordPress

Who we are

Our website address is: https://benjaminfoundation.co.uk.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Complianz – The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

Woo Back in Stock Notifications

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

Woo Gift Cards

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

Product Add-ons

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.

Woo Product Bundles

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.

Woo Product Recommendations

1. Viewed products.
2. Viewed recommendations.
3. Clicked products in recommendations.

Cookies

Suggested text: While browsing our site, we will set temporary cookies to track:

1. Recommendations you have viewed.
2. Product recommendations you have clicked.

These cookies contain no personal data and expire after 1 day.

Analytics

Suggested text: We store aggregate information based on the recommendations you view and click while browsing our site. This information cannot be used to personally identify you.

Forminator Forms

What personal data do we collect and why?

When visitors or users submit a form, we capture the <strong>IP Address</strong> for spam protection. We also capture the <strong>email address</strong> and might capture other personal data included in the Form fields.

How long we retain your data

When visitors or users submit a form we retain the data for 30 days.

Where we send your data

All collected data might be shown publicly and we send it to our workers or contractors to perform necessary actions based on the form submission.

Third Parties

We use Google reCAPTCHA for spam protection. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.

We use hCaptcha for spam protection. Their privacy policy can be found here : https://www.hcaptcha.com/privacy.

We use Akismet Spam for spam protection. Their privacy policy can be found here : https://automattic.com/privacy/.

We use Mailchimp to manage our subscriber list. Their privacy policy can be found here : https://mailchimp.com/legal/privacy/.

We use ActiveCampaign to manage our subscriber list. Their privacy policy can be found here : https://www.activecampaign.com/privacy-policy/.

We use Aweber to manage our subscriber list. Their privacy policy can be found here : https://www.aweber.com/privacy.htm.

We use Campaign Monitor to manage our subscriber list. Their privacy policy can be found here : https://www.campaignmonitor.com/policies/#privacy-policy.

We use Google Drive and Google Sheets to manage our integration data. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.

We use Trello to manage our integration data. Their privacy policy can be found here : https://trello.com/privacy.

We use Slack to manage our integration data. Their privacy policy can be found here : https://slack.com/privacy-policy.

Forminator Polls

Which polls are collecting personal data?

What personal data do we collect and why?

When visitors or users submit a poll, we capture the <strong>IP Address</strong> for spam protection and to set voter limitations.

How long we retain your data

When visitors or users votes on a poll we retain the <strong>IP Address</strong> data for 30 days and anonymize it.

Where we send your data

All collected data might be shown publicly and we send it to our workers or contractors to perform necessary actions based on votes.

Third Parties

We use Akismet Spam for spam protection. Their privacy policy can be found here : https://automattic.com/privacy/.

We use Google Drive and Google Sheets to manage our integration data. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.

We use Trello to manage our integration data. Their privacy policy can be found here : https://trello.com/privacy.

We use Slack to manage our integration data. Their privacy policy can be found here : https://slack.com/privacy-policy.

Forminator Quizzes

Which quizzes are collecting personal data?

What personal data do we collect and why?

When visitors or users submit a quiz’s answer, we capture <strong>NO Personally Identifiable Information</strong>.

How long we retain your data

When visitors or users answer a quiz we retain the <strong>answers</strong> data for 30 days and then remove it from our system.

Where we send your data

All collected data might be shown publicly and we send it to our workers or contractors to perform necessary actions based on answers.

Third Parties

We use Google Drive and Google Sheets to manage our integration data. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.

We use Trello to manage our integration data. Their privacy policy can be found here : https://trello.com/privacy.

We use Slack to manage our integration data. Their privacy policy can be found here : https://slack.com/privacy-policy.

WooCommerce Shipping and Tax

By using this extension, you may be storing personal data or sharing data with external services. Learn more about how this works, including what you may want to include in your privacy policy.

Google analytics for WooCommerce

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.

Shipment Tracking

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.

Automate Woo

How we use your data

If you opt-in to receive marketing updates we may use your personal information to provide you with product updates or marketing communications that we believe may be of interest to you. Personal data may also be used by our internal system to automate processes of our store.

What we collect and store

Cookies

We use cookies to remember who you are when browsing our site and to store the contents of your cart for the purpose of reminding you. These cookies will only be set when you consent to allowing additional cookies on our website.

wp_automatewoo_visitor – Used to store a secure key that is unique to you – Expires after 2 years
wp_automatewoo_session_started – Used to flag when you begin interacting with our website – Expires when you end the browser session
automatewoo_do_cart_update – Used to store flag when your stored cart needs to be updated – Expires when you end the browser session

Carts

We store a copy of your cart in our database for 60 days for the purpose of reminding you when your cart is abandoned.

Communication preferences

We store your communication preferences such as whether you have opted in to receive marketing communication. This data is retained until you request the removal of your data.

Communication logs

We keep a log of some of the communication that we have with you which may include marketing and transactional emails and/or SMS messages. These are kept for the purpose of improving our marketing and communication with you and other customers. These logs are retained until you request removal of your data.

Pre-submit data capture

What we share with others

We use Twilio as our SMS delivery service. Your data may be transferred to Twilio for processing in accordance with their Privacy Policy.

We use MailChimp for email marketing. Your data may be transferred to MailChimp for processing in accordance with their Privacy Policy.

We use Active Campaign for email marketing. Your data may be transferred to Active Campaign for processing in accordance with their Privacy Policy.

We use Campaign Monitor for email marketing. Your data may be transferred to Campaign Monitor for processing in accordance with their Privacy Policy.

We use Bitly for link shortening. Your data may be transferred to Bitly for processing in accordance with their Privacy Policy.

We use AgileCRM as our CRM. Your data may be transferred to AgileCRM for processing in accordance with their Privacy Policy.

Akismet

We collect information about visitors who comment on Sites that use our Akismet Anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Making a complaint

For our full complaints procedure, please see below.

To make a complaint, please contact us at:

The Benjamin Foundation,
Head Office,
23-27 St Andrews Street,
Norwich
Norfolk,
NR2 4TP

Telephone: 01603 615670 |  Email: info@benjaminfoundation.co.uk

If you have any questions about any aspect of this privacy statement, please contact us on 01603 615670 or email info@benjaminfoundation.co.uk

You can read our Safeguarding Policy here.

The Benjamin Foundation aims to provide high quality services. We welcome feedback and try, where possible, to include the views of service users in our practice and services. We wish to know if, for any reason, service users and members of the public are not satisfied with their experience of the organisation. All complaints will be dealt with in complete confidence.

We also welcome compliments, so if you’ve had a positive experience with our charity please do let us know on info@benjaminfoundation.co.uk

You can read our complaints policy here.

We hope you can see us clearly.

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Cookie Policy

Effective Date: 16-Sep-2024
Last Updated: 16-Sep-2024

What are cookies? This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies? As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Manage cookie preferences Cookie Settings You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&amp;redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

Cookie Policy Generated By CookieYes – Cookie Policy Generator.